THORVALEN Refund Terms

Welcome to THORVALEN. We value our customer satisfaction and aim to provide the best possible services. Please review our refund terms carefully to understand your rights and obligations.

1. Eligibility for Refunds

Refunds are granted under the following conditions:

• If the service provided is not delivered as described in the contract.
• If there is a technical failure that prevents the completion of the service.
• If cancellation is requested within 48 hours before the service commencement date.

2. Non-Refundable Conditions

Refunds are not applicable in the following situations:

• If services are partially consumed by the customer.
• If the refund request is made beyond the stipulated timeframe.
• If the service terms or guidelines were violated.

3. Refund Request Process

To initiate a refund, please follow these steps:

1. Contact our support team at [email protected].
2. Provide your order ID and specify the reason for the refund request.
3. Allow us 5-7 business days to process the refund and provide feedback.

4. Refund Method & Timeframe

Refunds, once approved, will be processed using the original payment method. Customers can expect the refund to be reflected in their account within 10 business days.

5. Contact Information

For any queries or further assistance, please reach out to us:

THORVALEN reserves the right to modify these refund terms at any time without prior notice. It is advisable to periodically review this document for any updates.